Refund and Returns Policy

Effective date: 18 July 2025

Your satisfaction is important to us. Please read our Refund and Return Policy carefully to understand your rights and our obligations under the Consumer Protection Act (CPA) of South Africa.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Downloadable software products i.e. eBooks

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Returns

We accept returns under the following conditions:

a. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with the following:

Order number
Description of the issue
Photo(s) of the item and packaging

We will offer a replacement or full refund, including return shipping costs, once the item is inspected.

b. Change of Mind / Unwanted Items

We do not accept returns for books or eBooks due to a change of mind, personal dislike, or buyer’s remorse, unless required under the CPA (e.g., incorrect item sent or not as described).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed via your original payment method within 7–10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@daylehannah.co.za

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping costs

If the return is due to our error (wrong or defective item), we will cover return shipping costs
If the return is not due to our error, the buyer is responsible for shipping costs

Depending on where you live, the time it may take for your replacement product to reach you may vary.