Privacy Policy Effective date: 18 July 2025 We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in accordance with the Protection of Personal Information Act (POPIA) of South Africa. Personal Information When you visit, browse, or make a purchase on our site, we collect the following personal information: Automatically (via browser or analytics): IP address Browser type and device information Date and time of visit Cookies and site usage data When you place an order or sign up: Full name Email address Billing and shipping address Phone number (if required for delivery) Payment details (processed securely via third-party services) We collect and process this information to: Process and deliver your book orders Communicate with you regarding orders or support Comply with legal obligation Improve your user experience and our website functionality Send newsletters or promotions (if you’ve opted in) We process your personal information on the basis of: Your consent (e.g., when signing up for newsletters) A contractual obligation (e.g., to fulfill an order) A legal obligation (e.g., for accounting or tax purposes) Our legitimate interest in running a functional and secure eCommerce platform Protecting Your Information Your information is stored securely through our website platform (WordPress). We take reasonable steps to protect your data from misuse, loss, or unauthorized access, including: SSL encryption Secure server hosting Limited administrative access Payment information is not stored by us directly — it is securely processed via PayFast. Sharing Your Personal Information We only share your information with trusted third parties necessary for order fulfillment and website operation, such as: WooCommerce (our eCommerce platform) Payment processors (e.g., PayFast, PayPal) Shipping couriers (e.g., The Courier Guy) Analytics tools (e.g., Google Analytics) We do not provide your personal information to any third party. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies We use cookies to: Operate your shopping cart Understand user behaviour via tools like Google Analytics Improve your experience on the website You can manage your cookie preferences through your browser settings. We retain your information only as long as necessary for: Order fulfillment Customer service Legal and tax compliance You may request deletion of your data at any time, unless we are legally required to retain it. Third-Party Links Our website may link to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies. Contact Us If you have any questions or concerns about how we handle your personal information, please contact us:info@daylehannah.co.za We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
